susananini web store FAQ section

Shipping fees will vary depending on the contents of your order and the destination. See details in article's description. Shipping times can vary. Please contact us to get know an estimated delivery time. How to Update Your Shipping Information: I will save the last shipping address you've provided during your most recent purchase. If you need to update your shipping address you can do it by email.

What Payment Options are accepted? We’re glad to accept online payments from all major credit and debit cards for patterns and physical goods being sold by CC. You can also pay with your PayPal account. We cannot accept checks.

Unlike our articles, you’re purchasing your pattern and you will receive it directly. We use PayPal to ensure you 100%. If you Don’t Have a PayPal Account, you can check out with Paypal as a guest. To do that: Click the blue "PayPal" button at checkout; Scroll down in the popup window to "PayPal Guest Checkout"; Enter your credit card or debit card information; Click "Continue"; Don't forget to confirm your purchase!

To request a cancelation of your order or update on your shipping address please contact us immediately here. Please note that if orders are started to being processed, you will be charged of 20% of total ammount. Once an order is placed, quantity, color, or content cannot be changed. We will happily do our best to catch and cancel your order before it ships, allowing you to place a new order with the correct items.

How are patterns sent to me? Nothing is physically mailed to you. Instead patterns are all digital PDFs and are provided to you by email. How to Purchase Patterns Patterns are available to purchase via PayPal only, specifically. Please, send us an email and we will send to you the details for your payment on paypal. How Long Does It Take To Get a Pattern? Patterns will be emailed to you from whitin 24 hours maximun. If you have not received your pattern within the estimated delivery time or you think you might have provided an incorrect amail address, please contact us with your shipping address and pattern size, and we'll make sure your pattern is on its way.